| 11:00 - 11:30 |
Opening of the seminar. Presentation of the objectives, program and materials |
11:30 - 11:50
|
Presentation of Alternative Means for Out-of-Court Dispute Resolution. Mediation. The Ombudsman Institution
Ms. Zoia Gerassimova, Attorney-at-Law, Chair of the Board of Directors of the Bulgarian Association for Out-of-Court Dispute Resolution, Plovdiv |
11:50 - 12:00
|
Presentation of the Activity of the Centre for Family and Labour Mediation
Ms. Tanya Milanova, Project Coordinator, Center for Family and Labour Mediation |
12:00 - 12:30
|
Main Problems and Difficulties in the Relations between the Individuals and Administration. Quality of the Administrative Service, Bureaucracy Obstacles, Corruption in the Local Administration and the Departments of Central Administration
Ms. Antoaneta Tzoneva, Sofia Municipality Public Mediator |
12:30 - 12:50
|
Legal Regulation of the Ombudsman Institution in Bulgaria – the Law on the Ombudsman and the Law on Local Self-Government and Local Administration
Mr. Svetoslav Georgiev, Expert at the Office of the Sofia Municipality Public Mediator |
| 12:50 |
Discussion. Closing. A glass of wine |
