CONTENTS

INTRODUCTION

BULGARIAN E-READINESS ASSESSMENT MODEL AND METHODOLOGY FOR QUANTITATIVE ASSESSMENT

AGGREGATE E-READINESS ASSESSMENT

NETWORK ACCESS

1. Penetration of Network Access Technologies
2. Network Connectivity
3. Network Access Affordability
4. Hardware and Software
5. Service and Support
6. Quantitative Assessment

NETWORKED SOCIETY / E-SOCIETY

1. Consumer access to ICT
2. Organizations Online
3. Services provided in Internet
4. Popular use of the Internet

E-EDUCATION

1. Schools’ Access to ICT
2. ICT Education and Training
3. Quantitative Assessment

E-ECONOMY

1. Access to ICT
2. Electronic commerce
3. ICT employment opportunities
4. e-Government
5. Quantitative Assessment

NETWORK POLICY / E-POLICY

1. Access to Information 69
2. Telecommunications 70
3. Electronic media 72
4. Electronic Document and Electronic Signature 72
5. Copyrights 73
6. Computer Crimes 73

Appendix 1. Definitions of Bulgarian E-readiness Assessment Model, indexes and indicators
Appendix 2. Internet Users in Bulgaria